SOC Support Technician

We have an exciting opportunity for a SOC Support Technician to join a telecommunications service.

Key duties will include:

• Handling calls from and making calls to our enterprise customers.
• Triage, troubleshoot and prioritizing faults based on understanding customer impact.
• Raise and track fault tickets with internal teams and external partners.
• Deliver customer resolution of Enterprise customer faults and assistance requests.
• Create, update and track all SOC trouble tickets using our ServiceNow platform.

More information about this role is available upon request – contact the team today for further details.