SOC Support Technician

  • Senior
  • Jersey


Job Description

We have an exciting opportunity for a SOC Support Technician to join a telecommunications service.


Key duties will include:

  • Handling calls from and making calls to our enterprise customers.
  • Triage, troubleshoot and prioritizing faults based on understanding customer impact.
  • Raise and track fault tickets with internal teams and external partners.
  • Deliver customer resolution of Enterprise customer faults and assistance requests.
  • Create, update and track all SOC trouble tickets using our ServiceNow platform.


More information about this role is available upon request – contact the team today for further details.

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