This role is ideal for someone who enjoys interacting with people, delivering exceptional customer service, and creating a positive customer experience from the moment a customer enters the store. The successful candidate will play an important role in welcoming customers, managing customer flow, and supporting the wider retail team to ensure a seamless and professional service.
What You’ll Do
- Welcome all customers in a friendly, professional and approachable manner.
- Manage customer waiting lists and ensure customers are directed to the appropriate team member.
- Keep customers informed of expected waiting times and provide updates where necessary.
- Deliver an outstanding customer experience, ensuring every interaction is positive and professional.
- Provide accurate and clear information regarding products and services.
- Support customers with general enquiries and assist in directing them to the relevant sales or support specialist.
- Help create a welcoming and organised retail environment.
- Work closely with the retail sales team to ensure customer needs are met efficiently.
- Respond to customer enquiries via face-to-face, telephone and email communication where appropriate.
- Attend training sessions and maintain up-to-date knowledge of products, services and systems.
- Promote company values and maintain high standards of customer care at all times.
- Ensure compliance with regulatory, data protection, health and safety, and information security requirements.
- Support the wider retail operation during busy trading periods, including seasonal peak times.
What You’ll Need
- Previous experience in a customer service, retail, hospitality or sales environment.
- A genuine passion for delivering excellent customer service.
- Confident communication and interpersonal skills.
- Ability to build rapport quickly and make customers feel welcome.
- Strong organisational skills with the ability to manage multiple customer interactions.
- Ability to remain calm and professional when dealing with challenging situations.
- Good attention to detail and accuracy.
- A proactive and positive approach to work.
- Ability to work effectively as part of a team and independently when required.
- Enthusiasm for technology and a willingness to learn new systems and products.
- Knowledge of Microsoft Office applications would be advantageous.
- Interest in consumer technology, mobile products or modern retail solutions would be beneficial.
Why Join Us?
- Opportunity to work within a customer-focused retail environment.
- Gain valuable experience supporting a busy and dynamic sales team.
- Exposure to the latest products, services and technology solutions.
- Supportive and collaborative team culture.
- Ongoing training and development opportunities.
- Varied and customer-facing role with no two days the same.
More information about this role is available upon request – contact the team today for further details.
