Pensions Administrator – Member Services

We’re working with our client, a respected pensions specialist in St Peter Port, Guernsey, who is looking to add a Pensions Administrator – Member Services to our client’s team. This is a permanent opportunity to build your career in pensions, supporting members of UK, Channel Island, Isle of Man and international schemes, while benefiting from structured development and a supportive, people-focused environment.

Key Skills

• Confident communication: Acting as first point of contact for members via telephone, email and in person, handling queries clearly and professionally.

• Administrative capability in financial services: Using organised, accurate processes to support pension scheme administration (experience an advantage but not essential).

• Competent maths skills: Applying numerical accuracy to benefit calculations and payments, with GCSE grade C or equivalent preferred.

• MS Office proficiency: Using Word, Excel and Outlook to maintain records, produce letters and manage member information.

• Attention to detail: Ensuring member records, documentation and transactions are correct and compliant.

What you’ll do

• Act as the first point of contact for scheme members by phone, email and face to face.

• Support members with enquiries about their accounts, services and benefits.

• Maintain accurate records of member interactions and pension transactions.

• Produce supporting documentation, including letters and member communications.

• Process and pay member benefits using online banking systems and benefit calculations.

What you’ll need

• Confident communication skills across telephone, email and in-person interactions.

• Good general administrative skills, ideally within financial services.

• Competent maths skills, with GCSE grade C or equivalent preferable.

• Working knowledge of MS Office applications.

• Strong attention to detail and a careful, accurate working style.

Why Join?

• Opportunity to study for a professional qualification with full support.

• Comprehensive benefits package, including bonus, pension, flexible working, volunteering days, loans, wellbeing initiatives and more.

• Inclusive, diverse culture with active support for equality and workplace wellbeing.

More information about this role is available upon request – contact the team today for further details.