PR/029274
An international leading banking organisation in St Peter Port, Guernsey, to appoint a Head of Operational Resilience & Business Services. This senior management role sits at the heart of our client’s team, shaping the branch’s resilience framework and overseeing key support functions, including Business Support, Facilities Management, and Local IT Operations, to ensure secure, efficient, and regulatory-compliant operations.
People leadership: Proven experience managing multidisciplinary operational teams, setting objectives and driving high performance.
Stakeholder management: Able to collaborate with and challenge senior management and Group functions, maintaining strong governance.
Communication & presentation: Skilled at translating complex resilience, cyber and risk topics into practical business solutions.
Operational resilience expertise: Deep understanding of resilience frameworks, regulatory expectations, business continuity and crisis management.
Third-party risk & outsourcing: Experience overseeing outsourcing governance, vendor risk assessment, monitoring and reporting.
Cyber & information security: Strong grasp of cyber security and information security principles, controls and assurance activities.
Management information & governance: Comfortable producing reports and presenting to committees and senior governance forums.
Budget & service delivery oversight: Experience managing budgets, suppliers and operational service functions.
Workflow tools: Knowledge of ServiceNow or similar governance and workflow platforms.
Lead Business Support, Local IT Support and Facilities, building a high-performing, service-focused culture.
Own the operational resilience framework, aligning local practice with Group standards and regulation.
Oversee business continuity, resilience testing and remediation activities across the branch.
Chair third-party risk and outsourcing governance, ensuring robust vendor oversight.
Coordinate cyber security, information security and data protection initiatives locally.
Extensive experience in operational resilience, operational risk, outsourcing or business continuity in financial services.
At least 7 years’ relevant experience including management responsibility.
Proven ability to lead teams, manage resources and drive continuous improvement.
Strong understanding of cyber security, information security and resilience testing methodologies.
Confidence in reporting to senior committees and working with Group stakeholders.
Influence a strategically critical function at the centre of our client’s Guernsey operations.
Work closely with senior leadership and global stakeholders on high-impact initiatives.
Shape the future resilience, efficiency and risk culture of our client’s team.
More information about this role is available upon request – contact the team today for further details.
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