PR/028557
Our client is seeking a driven and curious individual to join their team in St Helier, Jersey, as a Business Customer Service Engineer. Operating at the forefront of technology and managed services, our client goes beyond mobile and broadband to deliver advanced IT solutions, cybersecurity, and cloud-hosted platforms. This permanent role offers an exciting opportunity to work at the intersection of technology and customer experience, akin to careers in IT consultancy or managed services.
Customer Service Expertise: A background in providing exceptional customer service, ideally rooted in retail, hospitality, or operational environments.
Technical Enthusiasm: Experience with building PCs, setting up home networks, experimenting with cloud tools, or troubleshooting technical problems.
Problem-Solving Mindset: A natural curiosity to troubleshoot and resolve issues, ensuring a seamless customer experience.
Communication: The ability to clearly and calmly explain problems and solutions to non-technical audiences.
Ownership: A proactive approach to taking responsibility for challenges rather than passing them along.
Provide support for managed IT and business connectivity services.
Implement and maintain cybersecurity platforms, cloud-hosted services, and monitoring tools.
Deliver high-quality customer engagement, troubleshoot issues, and explain solutions with a professional approach.
Collaborate with a dynamic team to deliver exceptional technology services in real business environments.
Build a foundation for career growth into roles across IT, networking, and service management.
A passion for learning and diving into the “why” behind technology systems and platforms.
A customer-centric attitude and an understanding of excellent service principles.
Technical aptitude, whether self-taught or through personal projects and hobbies.
Strong problem-solving and communication skills, particularly when working under pressure.
A genuine interest in developing a long-term career in the technology sector.
Enjoy hands-on experience across leading technology platforms in a real business context.
Be part of a forward-thinking team that values growth, professionalism, and curiosity.
Lay a strong foundation for a successful career in IT, networking, or cybersecurity.
More information about this role is available upon request – contact the team today for further details.
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