Administrative Coordinator – Service Delivery Team ( Contract )

We have a great opportunity for an Administrative Coordinator ( Service Delivery Team ) to join a leading specialist outsource provider of innovative IT solutions.

The duration of this contract will be between 3 – 6 months and has scope to become a permanent role.

Key Responsibilities:

• Telephone Support: Serve as a primary contact for incoming client calls, addressing inquiries, and logging tickets promptly and accurately.
• Ticket dispatch and project coordination: Efficiently dispatch and coordinate tickets to appropriate technicians, ensuring timely resolution of client issues.
• Client communication: Engage with clients to schedule service appointments, communicate updates on ticket status, and provide exceptional customer service throughout the process.
• Administrative tasks: Assist with administrative duties such as data entry, documentation, and maintaining client records to support smooth service delivery.

More information about this role is available upon request – contact the team today for further details.