PR/026417
A local telecom company seeks a motivated SOC Support Technician for the frontline support of business customers. The role involves providing first-line support via phone, email, chat, and social media to resolve queries and technical issues.
The successful candidate will manage tickets, troubleshoot faults, and collaborate with internal teams, ensuring exceptional service and timely resolutions. With a strong customer focus and clear communication skills, they will act as a key point of contact, keeping customers informed and satisfied. This role is shift-based, covering mornings, late shifts, and night shifts.
We’re seeking someone with excellent customer service skills, an interest in technology, and a proactive attitude. Flexibility, independence, and the ability to stay calm under pressure are essential. Prior experience in IT or customer support is desirable, but full training will be provided.
Join us and be part of a team that values teamwork, reliability, learning, and customer satisfaction.
More information about this role is available upon request – contact the team today for further details.
We’ve built our reputation on one basis – a people-first approach that focuses on culture and ability.
For candidates that need additional support, we’re able to prepare you for the entire application process. Whether you need help with your job search or preparing for an interview, we make sure that you’re always prepared for the next step in your application.
We have a range of resources available, all available for you to read for free.
1 Lefebvre Street, St Peter Port,
Guernsey, GY1 2JR
7 Castle Street, St Helier
Jersey, JE2 3BT