We have a great new opportunity for a Service Desk Analyst to join a global leader in providing tech-enabled corporate and fund solutions to clients, operating and investing in the international business environment.
The Service Desk Analyst will assist the IT Service Management team in business service management practices and procedures in the IT environment.
The key responsibilities will be to provide support for all relevant applications and office hardware and assist in maintaining, upgrading, implementing, and troubleshooting the IT applications, hardware & infrastructure. Provide support of incoming requests to the ServiceDesk for all office hardware including printers, photocopiers, faxes, PCs, laptop and mobile devices and escalate as appropriate where a resolution cannot be provided. You will provide support on all standard application support calls and escalate as appropriate where a resolution cannot be provided.
More information about this role is available upon request – contact the team today for further details.
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