Service Desk Analyst

  • Senior
  • Jersey

AD-JSY-10760

Job Description

We have an exciting opportunity for  a Service Desk Engineer to join a professional services firm.

 

This role will contribute to the smooth running of the IT Service Desk Support team by providing IT service support across all jurisdictions, adhering to IT procedures and standards.

 

Key Responsibilities:

  • Provide hardware and software support both locally and remotely
  • Be the first point of contact for all support or service calls on a daily or weekly basis
  • Complete daily operations and manage all calls in accordance to the service desk process and procedures
  • Provide support and set up for presentations, video conferencing and telephone conferencing both on and off site
  • Ensure that the Service Desk Manager is notified of any on-going faults and training related support calls across all jurisdictions
  • Liaise with the wider Support Team regarding outstanding Incidents and Service Request, and managing customer expectations
  • Provide good customer service at all times striving to exceed client and business expectations

 

 

More information about this role is available upon request – contact the team today for further details.

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