Service Desk Analyst


Job Description

This is a great new opportunity for a Service Desk Analyst to join a leading law firm.


Key Responsibilities:

  • Provide hardware and software support both locally and remotely for all the firm’Jurisdictions and escalating appropriately
  • Be the first point of contact for all support or service calls on a daily or weekly basis
  • Complete daily operations and manage all calls in accordance to the service desk process and procedures
  • Provide support and set up for presentations, video conferencing and telephone conferencing both on and off site
  • Ensure that the Service Desk Manager is notified of any on-going faults and training related support calls across all jurisdictions
  • Liaise with the wider Support Team regarding outstanding Incidents and Service Request, and managing customer expectations
  • Provide good customer service at all times striving to exceed client and business expectations


More information about this role is available upon request – contact the team today for further details

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