Service Desk Analyst

AD-GSY-9658

Job Description

This is a great new opportunity for a Service Desk Analyst to join a leading law firm.

 

Key Responsibilities:

  • Provide hardware and software support both locally and remotely for all the firm’Jurisdictions and escalating appropriately
  • Be the first point of contact for all support or service calls on a daily or weekly basis
  • Complete daily operations and manage all calls in accordance to the service desk process and procedures
  • Provide support and set up for presentations, video conferencing and telephone conferencing both on and off site
  • Ensure that the Service Desk Manager is notified of any on-going faults and training related support calls across all jurisdictions
  • Liaise with the wider Support Team regarding outstanding Incidents and Service Request, and managing customer expectations
  • Provide good customer service at all times striving to exceed client and business expectations

 

More information about this role is available upon request – contact the team today for further details

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

Supporting You at Every Step

We’ve built our reputation on one basis – a people-first approach that focuses on culture and ability.

For candidates that need additional support, we’re able to prepare you for the entire application process. Whether you need help with your job search or preparing for an interview, we make sure that you’re always prepared for the next step in your application.

We have a range of resources available, all available for you to read for free.