Network Services Engineer

We are seeking a dedicated and skilled Network Services Engineer to become an integral part of an elite technical team. If you’re passionate about operational delivery, customer satisfaction and advanced network solutions within the telecommunications sector, this opportunity is tailored for you.

The role involves:
– Incident & Problem Management: Identify and resolve faults on devices covered by managed services or support contracts.
– Request Fulfilment: Execute client requests according to change management processes while ensuring accurate billing practices.
– Operations & Maintenance: Contribute towards service reliability metrics such as SLAs, mean time to repair, alarm recovery etc., along with building maintenance routines for networking systems.

Skills required include but are not limited to:

• Technical Proficiency: Deep understanding of LAN/WAN/WLAN configurations including troubleshooting firewall issues; expertise in Cisco products will be highly valued.
• Operational Excellence: Ability to monitor system health effectively using various tools – keen attention needed during regular housekeeping tasks which play into overall operations efficiency
• Client Relationship Building: Clear communication skills that foster trust-based relationships with clients through exceptional service standards

This position calls upon someone who can act decisively under pressure when resolving critical incidents alongside providing mentorship where necessary due diligence has been given towards process improvement initiatives across all areas from datacentre upkeep right up until project participation phases involving design implementation stages too!

More information about this role is available upon request – contact the team today for further details.