IT Help Desk Analyst

We’re looking for a motivated Junior IT Help Desk Analyst to provide first-line technical support to a leading Financial Services Provider. This is a great opportunity to develop IT skills while diagnosing, and resolving a wide range of technical issues – from simple to more complex problems.

In this role at the Guernsey office, the successful candidate will manage the Helpdesk, support end users, troubleshoot basic IT issues, and escalate advanced problems. You’ll handle calls and emails, assist with hardware and software, perform Active Directory tasks, and arrange external support when needed.

What You’ll Need:

• A minimum of 2 years’ experience in an IT department (ideal, but not essential)
• Basic understanding of Active Directory (user accounts, password resets, group management)
• Familiarity with Microsoft operating systems and Microsoft Office Suite
• Experience troubleshooting Outlook within a network environment
• Knowledge of computer hardware and peripherals
• Strong communication and organisational skills, with a focus on customer service
• A recognised IT certification is a bonus, but not required

If you’re passionate about IT and eager to grow your technical expertise while providing excellent support, we’d love to hear from you! Apply today!

More information about this role is available upon request – contact the team today for further details.