Customer Support Centre Team Leader

  • Executive
  • Guernsey

AD-GSY-9547

Job Description

We have a great new opportunity for a Customer Support Centre Team Leader to join a leading telecommunications provider.

 

Job purpose:

• To support the Customer Support Centre (CSC) Manager in the efficient and effective running of the team
• Assist the management team with floor management, delivering training, conducting 121’s and offering regular constructive feedback and coaching, playing an active role in team development. To be a role model and lead by example, handling customer enquiries through telephone calls, webforms and email.
• To champion service quality, understanding business expectations and monitoring the delivery of service against team KPIs and standards.
• Be the first point of escalation for complex customer queries and complaints.
• Flexible workings hours; to an agreed level. Working within a team applicants should note that the role will include working weekends and bank holidays on a rota basis.

 

 

 

More information about this role is available upon request – contact the team today for further details.

 

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