Customer Experience Representative


Job Description

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This is a fantastic opportunity for a Customer Experience Representative  to join a leading International Offshore Bank.


The key purpose of this role is to comprehensively grasp the underlying reasons behind customer sentiment and to attain favourable results for both the Company and its clientele, it is imperative to comprehend the entire end-to-end journey. This involves promptly addressing customer inquiries in accordance with the Firms internal protocols for handling complaints, policies, and procedures. Ensuring a compliant and superior level of service is essential to mitigate instances where grievances and conflicts intensify, potentially leading to involvement with the Channel Islands Financial Ombudsman. Additionally, embodying exemplary customer service practices during interactions with both customers and colleagues, while adapting approaches to accommodate varying customer needs based on individual circumstances, serves as a model for fostering positive relationships and outcomes.


More information about this role is available upon request – contact the team today for further details.

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